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Are You Suffering from the Sales Entitlement Virus?
Have you heard about the sales entitlement virus? Probably not even though this sales virus has always been present. Where this virus started is within customer loyalty. From the executive leadership...
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Sustainable Sales Success - Tip #15 Expertise
People buy from people they know and trust. Your sustainable sales success can be directly traced back to how much people trust you. Expertise is one of the crucial factors that works to build that...
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Lies Do Not Inspire Customer Loyalty
When will customer service people from wait staff to store clerks to everyone else in between realize lies do not inspire customer service loyalty. No lies do exactly the opposite. Lies build distrust...
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Priceless, The First Customer Service Experience
In relocating from NW Indiana to NW Arizona, we have had to outreach to several businesses. Once again I realized how truly priceless the first customer service experience really is. Credit...
View ArticleTone Deaf Executive Leadership Ignores What Customers Value
Once again corporate executive leadership demonstrates how truly tone deaf it really is. The recent Tweet war between Delta Airlines and Ann Coulter reveals that Delta leadership does not know what...
View ArticleCustomer Loyalty So You Have It?
The 20th century business model focus was labor intensive. Creating satisfied customers was the goal. However, the 21st century has changed the marketplace forever. With the click of a mouse thanks to...
View ArticleHow Do You Develop Customer Loyalty?
To develop customer loyalty means that you must know what to do and probably change your paradigms. Loyal customers have different expectations than just satisfied ones. Customer Loyalty Coaching Tip:...
View ArticleThe Quicksand of Customer Loyalty Those Nasty Complaints
Building customer loyalty must address unsolved problems aka customer complaints. Take a moment to think about a problem that you had with a product or service provider such as a hospital, a retail...
View ArticleAre You Limiting Your Business Success Opportunities?
Each day thousands of business owners and executives read their profits and loss statements, financial records to sales reports to confirm they are on the road to business success. Searching and...
View ArticleEmotions Are Your Customer Experience Reality
Emotions are the common thread that bind humans beings. And it is those very same emotions that are guiding each and every customers experience specific to the points of connection. Again, points of...
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